Support
Pinned is made by a small team. Email us and a person reads it — usually within two working days.
Get in touch
For questions, bug reports, feature requests, or privacy and data requests, email us. Telling us your iPhone model and iOS version helps us answer faster.
Common questions
Where is my data stored?
On your iPhone. Pinned has no accounts and no server holding your health records. Deleting the app deletes the data; you can also erase it in Settings → Reset.
How do I move my data to a new phone?
Use Settings → Encrypted backup to export a file, then restore it on the new device with the same passphrase. The backup is encrypted with a passphrase only you know — if you lose it, the backup cannot be recovered.
How do I cancel Pinned Pro?
Subscriptions are managed by Apple, not by us: open the Settings app, tap your name, then Subscriptions, and cancel there. Cancel at least 24 hours before the period ends to avoid renewal.
Does Pinned give medical advice?
No. Pinned records what you enter and does the arithmetic you ask for. It does not recommend compounds, sources, doses, or protocols, and it is not a substitute for a licensed healthcare provider.
How do I stop sharing anonymous usage data?
Settings → Privacy → Share anonymous usage. Switching it off deletes the random identifier and any events still waiting to be sent.